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Digital Banking

Your banking, beyond the branch.

Find online-banking and mobile-app guides, account-access questions and practical digital-service topics. Browse by task rather than getting lost in a long list.

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THE GUIDE COLLECTION

Digital Banking articles

22 guides on this page.

Banking app biometrics not working: safe recovery steps01UK BANKING GUIDE

Banking app biometrics not working: safe recovery steps

Changing your bank phone number without losing access02UK BANKING GUIDE

Changing your bank phone number without losing access

Downloading a bank statement as a PDF: how to handle it safely03UK BANKING GUIDE

Downloading a bank statement as a PDF: how to handle it safely

Banking app down? Check outage, device and account separately04UK BANKING GUIDE

Banking app down? Check outage, device and account separately

How transfer controls work inside banking apps: what to check before you act05UK BANKING GUIDE

How transfer controls work inside banking apps: what to check before you act

Mobile banking on public Wi-Fi: risks and safer options06UK BANKING GUIDE

Mobile banking on public Wi-Fi: risks and safer options

Open Banking safety: how to verify a provider before access07UK BANKING GUIDE

Open Banking safety: how to verify a provider before access

Locked out of a banking app: safe recovery steps08UK BANKING GUIDE

Locked out of a banking app: safe recovery steps

Mobile banking app not working: practical UK fixes09UK BANKING GUIDE

Mobile banking app not working: practical UK fixes

Mobile banking on a new phone: safe setup checklist10UK BANKING GUIDE

Mobile banking on a new phone: safe setup checklist

Re-register a banking app on a new phone safely11UK BANKING GUIDE

Re-register a banking app on a new phone safely

Reset biometric login for a banking app safely12UK BANKING GUIDE

Reset biometric login for a banking app safely

Revoking an open-banking consent: questions to ask your bank13UK BANKING GUIDE

Revoking an open-banking consent: questions to ask your bank

Secure banking messages: when and how to use them14UK BANKING GUIDE

Secure banking messages: when and how to use them

Virtual cards in banking apps: how to use them safely15UK BANKING GUIDE

Virtual cards in banking apps: how to use them safely

Rooted or jailbroken device warning: what it means16UK BANKING GUIDE

Rooted or jailbroken device warning: what it means

Forgot your banking app passcode: safe recovery steps17UK BANKING GUIDE

Forgot your banking app passcode: safe recovery steps

Bank card will not add to a digital wallet: what to check18UK BANKING GUIDE

Bank card will not add to a digital wallet: what to check

Banking app camera identity check fails: what to try19UK BANKING GUIDE

Banking app camera identity check fails: what to try

When online banking does not support your browser: timing, evidence and next steps20UK BANKING GUIDE

When online banking does not support your browser: timing, evidence and next steps

Banking app location permission: what it really means21UK BANKING GUIDE

Banking app location permission: what it really means

Why banking-app notifications can arrive late: practical guidance for UK bank customers22UK BANKING GUIDE

Why banking-app notifications can arrive late: practical guidance for UK bank customers

MYBANKANSWERS EDITORIAL NOTE

Clear questions. Useful next steps

This collection helps you find a relevant guide. Account terms and services can change: use the bank’s current documents to confirm details. Information only - not personalised financial advice.